Help Center

How can we help?

Answers to common questions, or reach our team directly below.

Account
Download AceMate from the App Store or Google Play, tap Sign Up, and enter your name, email, and password. You'll receive a verification email — click the link to activate your account, then choose Player, Coach, or Club mode.
On the login screen, tap "Forgot password?" and enter your account email. We'll send a reset link — check your inbox (and spam folder). For your security, we also send a notification if a password reset is requested on your account.
In the app: Settings → Delete Account. From the web: visit our Delete Account page. Both permanently remove your profile, matches, bookings, and messages.
Finding Matches
AceMate surfaces nearby players filtered by skill level, availability, and preferred play style (singles, doubles, or group). Send a match request from any profile — if they accept, you're connected and can message to arrange a time.
Yes — Passport Mode lets you set a different city to browse players before you travel there, so your game doesn't stop when you're away from home.
Bookings & Payments
Browse courts or coaches near you, pick an open time slot, and confirm — the slot locks instantly. You'll get a confirmation notification and it appears in your Activity tab.
Court time and lesson fees are paid directly to the club or coach, outside the app — AceMate only handles scheduling. Premium subscriptions, on the other hand, are purchased securely through the App Store or Google Play; AceMate never sees or stores your card details.
Cancel 24+ hours ahead with no penalty. Late cancellations and no-shows are visible to the other party and may affect your reliability score. See our Terms of Service for full details.

Contact Support

We usually reply within 24 hours.

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